Fees Policy

• Therapy Worx Brisbane is fee-for-service privately run business.

• All online counselling fees must be paid in full prior to session commencement.
  In venue counselling can be paid on the day of session.

• Fees displayed on this website are current from the 22.04.2024 for all new clients and or previous clients who have had a substantial break from counselling (6 months or more since last paid appointment).  

• Online Counselling sessions must be paid in full and monies received 24 hours prior to your scheduled appointment. (Please allow for the 3-4 days of a first transaction between bank transfers). 

• Fees are to be be paid via bank transfer, details will be provided on the invoice sent once your appointment time is booked.

• Confirmation emails will be sent 24 hours prior to your booked appointment, if a confirmation reply is not received the appointment will be automatically cancelled and a cancellation fee may apply (see below).  

Cancellation Fees

We appreciate that circumstances change and you may not be able to keep your scheduled appointment. We would appreciate contact ASAP if things change and you need to change your appointment time. 

However if you do not keep us informed: 

• A cancellation fee of 100% will be applied if less than 24 hours’ notice of cancellation is received.

• If you are unable to keep your appointment, please contact us via text message on 0466 033059 as soon as possible.

• It is at the discretion of Therapy Worx Brisbane owner and founder if an invoice and fee will be issued if less than 24 hours notice is given for a cancellation.